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2010 Client Satisfaction Survey Results:
- 87% of survey respondents rated Turnkey as 'good' to 'excellent' in the following areas:
- Staff Availability
- Progress of Project
- Follow-up
- 87% of survey respondents said they will use TurnKey services again and will recommend TurnKey services to others.
- Client comments regarding 'lessons learned' from TurnKey grant consultation services:
- "Have an evaluation plan for each project"
- "Ask for enough funding to cover the project you are working on"
(SurveyMonkey, 2010)
***2012 Goal: Increase Customer Satisfaction
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